Frequently Asked Questions
Q1: How long is the warranty period for your products?
We provide 12 months or 1000 hours of coverage for the entire machine starting from the on-board time.
Q2: What is the typical delivery time for an order?
Standard production time is usually 15-20 days after receiving the advance payment. Stock items may be available for immediate delivery.
Q3: How long does the electric forklift operate on a single charge?
Continuous working time is approximately 3-6 hours depending on battery volume. Charging typically takes 8-12 hours and stops automatically when full.
Q4: Do you offer customization or OEM/ODM services?
Yes, we can provide customized products based on your specific requests. We have extensive experience with non-standard equipment.
Q5: What are the specifications for the battery chargers?
Chargers are available in 110V, 220V, 240V, 380V, and 415V (1 or 3 phases, 50/60Hz) with various international plug standards.
Q6: Can we choose a custom color for our equipment?
Absolutely. You simply need to provide us with the desired RAL color code for your order.