❓ Frequently Asked Questions
Q1: How long is the product warranty?
We provide a 12-month or 1000-hour warranty for the entire machine, starting from the on-board time.
Q2: What is the typical delivery time?
Standard production time is approximately 15-20 days after receipt of advance payment. Stock items may be available for immediate delivery.
Q3: What is the continuous working time for electric series?
The battery provides approximately 3-6 hours of continuous operation depending on the volume. Charging typically takes 8-12 hours and stops automatically when full.
Q4: Do you offer customized OEM or ODM products?
Yes, we specialize in providing customized products tailored to your specific requests. Both OEM and ODM services are fully supported.
Q5: What are the specifications for the chargers?
Chargers are available in 110V, 220V, 240V, 380V, or 415V (1 or 3 phase, 50/60HZ). We provide plugs for USA, UK, Australia, and European standards.
Q6: Can we request a specific color for the equipment?
Certainly. You can specify any color by providing us with the corresponding RAL code.